Refund policy

Return and Refund Policy

At Sklue, your satisfaction and product integrity are our top priorities. As a cosmetic brand, we follow strict hygiene standards. This policy explains our process for returns, refunds, and exchanges.

🚀 Quick Policy Overview

Feature	Detail
Return Window	14 Days (for Damaged/Incorrect Items)
Return Cost	Free
Change of Mind	Refuse the package at the time of delivery for a full refund.
Damaged/Incorrect Items	Eligible for a free return & replacement within 14 days of delivery.
Hygiene Policy	For safety reasons, we cannot accept returns on any product that has been opened, used, or has a broken seal.
Refund Method	Refund to your Original Payment Method.
Refund Timing	Processed within 5-7 working days after the item is returned to our warehouse.

1. General Returns / "Change of Mind"

If you have changed your mind about an order, you have the right to refuse the delivery at your doorstep.

Do not accept the package from the courier.
The unopened parcel will be returned to us by the courier.
Once we receive the returned parcel, we will process your refund as per our refund policy.

2. Damaged, Defective, or Incorrect Items

We take great care in shipping quality products. However, if your item arrives in a less-than-perfect condition, we are here to help.

A) Eligibility: A return or exchange is eligible only if:

The product was delivered in a damaged, leaking, or defective state.
You received an incorrect item (i.e., not what you ordered).

B) Conditions:

You must report the issue to us within 48 hours of delivery with clear photos and/or videos of the issue.
The item must be completely unused.
The item must be in its original packaging with all tags and seals intact, accompanied by a valid proof of purchase (invoice or order confirmation).

3. Non-Returnable Items

Due to the cosmetic nature of our products, we do not accept returns or exchanges for:

Any product that has been opened, used, or has a broken safety seal.
Items damaged due to misuse, negligence, or improper storage by the customer.
Items returned without prior approval from our team.
Gift cards, free promotional products, or items purchased under a "Final Sale" or clearance offer.

4. How to Start an Eligible Return (Damaged/Incorrect Items)

Contact Us: To initiate a return for a damaged, defective, or incorrect item, please contact our support team within 48 hours of delivery via:
- Email: support@sklue.in
- WhatsApp: +91 9082009467
Get Approval: Share photos/videos of the issue. Our team will verify your request. Please do not send items back without receiving approval.
Schedule Pickup: Once approved, we will arrange a free reverse pickup from your address. Please pack the item securely.

Note: In rare cases where reverse pickup is not available for your PIN code, we may ask you to self-ship the item. We will reimburse standard courier charges upon providing a receipt.

5. Refund Process

For Refused Deliveries: Once the unopened parcel is returned to our warehouse, we will initiate your refund.
For Damaged/Defective Returns: Once your returned item is received and passes our quality inspection, we will initiate your refund.
Your refund will be processed within 5–7 working days to your original payment method. Please note that your bank or payment processor may take additional time to credit the amount to your account.

6. Exchanges & Replacements

If you received a damaged, defective, or incorrect item, we will happily send a replacement of the same item, subject to availability. If the item is out of stock, we will process a full refund.

Contact & Business Information

For any questions about your order or this policy, please reach out to us:

Business Name: Sklue Labs LLP
Registered Address: Shop No. 10, Sai Bhakti CHS, Plot No. A-129, Raghunath Rd, Block G, Sector 13, Kharghar, Navi Mumbai – 410210, Maharashtra, India
Email: support@sklue.in
WhatsApp / Chat: +91 9082009467