Privacy policy

Privacy Policy

Sklue Labs LLP (“Sklue”, “we”, “our”, or “us”) operates this store and website, including all related information, content, features, tools, products, and services (the “Services”). Sklue is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, store, process, and disclose your personal information when you visit, use, or make a purchase or transaction using the Services or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

We may collect the following categories of personal information (as defined under the Digital Personal Data Protection Act, 2023 and other applicable laws in India):

Contact Information: name, billing address, shipping address, phone number, and email.
Financial Information: debit/credit card details, UPI details, transaction information (processed securely via Shopify or payment partners).
Account Information: username, password, security preferences.
Transaction Details: items you view, add to cart, wishlist, or purchase, return, or cancel.
Communications: messages, customer support queries, feedback.
Device & Usage Data: IP address, browser, device type, and interaction with the Services (via cookies and similar technologies).

We do not collect sensitive personal data such as Aadhaar, PAN, health, biometric, or caste/religion information.

2. Sources of Personal Information

Directly from you when you interact with the Services.
Automatically via your device, cookies, and analytics.
From our service providers and partners (Shopify, payment gateways, shipping partners).
From third parties where legally permitted.

3. How We Use Your Information

We use your personal information for:

Providing Services: fulfilling orders, processing payments, shipping, returns, refunds.
Customization: remembering preferences, showing recommendations.
Marketing: sending promotional emails, SMS, and ads (with your consent, where required).
Security: fraud detection, account protection, ensuring safe transactions.
Compliance: meeting legal obligations under Indian law, including the DPDP Act, 2023, IT Act, 2000, and related rules.

4. Sharing and Disclosure

We may disclose personal information to:

Shopify (our platform provider).
Payment gateways (Razorpay, PayU, Shopify Payments, etc.).
Shipping/logistics providers.
Marketing and analytics partners (where permitted).
Regulatory or law enforcement authorities when legally required.

We do not sell your personal information.

5. Children’s Data

Our Services are not intended for individuals under 18 years of age in India. We do not knowingly collect personal data of minors. Parents/guardians may contact us for deletion requests.

6. Retention and Security

We retain your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, and resolve disputes.
We use reasonable technical and organizational measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.

7. Your Rights (under Indian law)

As per the Digital Personal Data Protection Act, 2023, you have the following rights (subject to conditions):

Right to Access / Know what data we hold about you.
Right to Correction and Deletion of inaccurate or unnecessary data.
Right to Withdraw Consent for processing activities like marketing.
Right to Grievance Redressal if you are dissatisfied with our handling of your data.

You may exercise these rights by contacting us (see contact details below).

8. International Data Transfers

Your information may be transferred to servers outside India (Shopify’s infrastructure is global). Such transfers will comply with Indian data protection requirements.

9. Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our practices. The revised version will be posted here with an updated “Last updated” date.

10. Contact Information

Grievance Officer (as required under Indian law):

Name: Data Protection Officer – Sklue Labs LLP
Address: Shop no 10, Sai Bhakti CHS, Plot No A-129, Raghunath Rd, Block G, Sector 13, Kharghar, Navi Mumbai, MH, 410210, IN
Email: support@sklue.in
Mob: +91 9082009467

We will acknowledge and resolve grievances within the timelines prescribed under Indian law.